| Start Date | End Date | Country | City |
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+966 920007771
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Objectives
Objectives: Upon the completion of this workshop, participants will be able to: • Understand the process of communications in a business setting, • Build business communicational skills: Understanding, listening, empathy, reflection, etc. • Understand and practice the proper telephone behaviors that will shoulder business success and continuity. • Get exposed to various tactics, etiquettes and handling of complaints, difficult callers, urgent calls, documentation of calls, transferring and hold calls, etc. • Realizing the best practices and tips for effective handling of all sorts of activities related to calls, voicemail, cellular/mobile phones and technologies.
Outlines
Contents: • The communicational process • Understanding business communication in today's workplace • Building business communicational skills • Interpersonal skills & phone calls handling • Listening skills • On the telephone: first impression – mind your manners • Phone conversation, answering two calls • Angry callers and telephone etiquette • Handling complaints, transferring calls, holding calls, closing calls, ending prolonged calls • Dealing with voice mails • Tips for keeping fresh and cool under pressure • Cases & places
Who Should Attend
Who Should Attend? • All office Staff, Secretaries, • Frontline-Managers, and Operators
Duration
5 Days
