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Emotional Intelligence


  • Identify benefits of Emotional Intelligence
  • Apply the LISTEN process in an everyday work situation
  • Identify guidelines for delegating responsibility
  • Apply guidelines for delegating responsibility
  • Identify tools to stimulate creativity



  • The Need For Emotional Intelligence
  • What is Emotional Intelligence
  • Why Emotional Intelligence is necessary for managers
  • EQ & Managers
  • When trust is lacking performance suffers
  • Examples
  • Types of EQ
  • Working with people means working with Emotions
  • Developing EI in the workplace
  • Importance of Emotional Intelligence
  • Components of Emotional Intelligence
  • Probabilities:
  1. Relationship Problems
  2. Rage in the workplace
  3. failure to advance in career
  4. Poor decision making capability
  5. EQ versus IQ
  6. Why EQ
  7. Benefits of EQ
  8. Use of EQ at Workplace
  9. It is EQ that will solve our retention & morale problems

10. Why use EQ in the workplace

11. Emotional Ambivalence fuels organizational success

12. Eight emotional intelligence management competencies

  • Sound decision-making
  • Empathy
  • Communication
  • Influence
  • Adaptability
  • Self-management
  • Self-awareness and accurate self-assessment:
  • Initiative

Who Should Attend


  • Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees


5 Days

Start Date End Date Country City

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