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Statistical Techniques for Quality Control and Improvement
Objectives

 

Providing the participants with a solid background about quality control and quality improvement that should cover the concepts, the relevant standards, the system planning processes, and the system implementation and improvement.

Outlines

 

  • The concept of quality
  • Quality costs and their categories
  • Defect prevention concept
  • The system approach to QA
  • Quality creator and quality user
  • Organization for quality and quality systems
  • Customer-supplier relationships: internal and external
  • Quality and productivity tradeoff
  • Customer-Related Processes
  • Definition of requirements
  • Review and approval
  • Customer communication
  • Quality of Design
  • Design planning
  • Design verification and validation
  • FMEA techniques
  • Quality function Deployment (QFD)
  • Supplier selection and evaluation
  • Process planning
  • Production planning
  • Dispatching processes
  • Monitoring of processes
  • Sampling plans
  • Inspection processes
  • Control of measurement methods and devices
  • Packaging and labeling
  • Storage and retrieval
  • Delivery processes
  • Post-sales activities
  • Statistical Quality Control
  • Process capability Studies.

Who Should Attend

 

  • Quality management and quality control managers and their subordinates.

Duration

5 Days

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