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Soft Skills And Time Management
Objectives

tis cours help you to:

  • Improve results by enhancing your verbal communication and influence skills in the context of productive working relationships
  • Builds and maintains PRODUCTIVE working relationship, even in DIFICULT situations.
  • Works ACROSS organizations to develop the best approaches and get the best results
  • Recognizes CULTURAL differences and communicates in ways that work
  • Effective communication over the phone
  • Improving your time management skills

Outlines

  • Introduction to communication
  • Linking communication skills to the business
  • The communication model
  • The listening model
  • The speaking model
  • Linking the models
  • Asking questions
  • Barriers to communication
  • Results-Options in communication
  • Setting Expectations
  • Problem Solving Process
  • Maintaining an open discussion
  • Interactive listening
  • Discussion skills
  • Communication barriers
  • Communication styles
  • Body language
  • Constructive criticism
  • Communication over the phone
  • The basic rules in Time Management
  • Improving your time management skills

Who Should Attend

 

  • All professionals to improve their interpersonal skills to achieve greater potential.
  • All supervisors and team leaders

Duration

2 Days

Start Date End Date Country City

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