Outlines

 

Day one:

1.     Enterprise Communication systems Today

1.1. Fundamentals of Enterprise Communication systems

• Key Telephone System (KTS)
• Private Branch Exchange (PBX)
• Automatic Call Distribution (ACD)
• Voice Messaging System (VMS)
• Interactive Voice Response (IVR)
• Hybrid System (KTS and PBX)
• Convergence of KTS/Hybrid and PBX systems

 

Day Two:

2.     IP-PBX Common Equipment

• System Cabinets
• Carrier Types
• Cabinet Power System
• Cabinet Backplane
• Cabinet/Carrier Expansion Requirements
• Printed Circuit Boards
• Circuit Card Provisioning Issues

 

  Day Three:

3.     IP-PBX Cabling Guidelines

• Cabling System Fundamentals
• Cable Interface and Noise Issues
• Overview of ANSI/TIA/EIA 568
• Overview of ANSI/TIA/EIA 569

 

Day Four:

4.     Introduction to IP PBX Systems

• What is an IP-PBX
• What are Some Issues with IP-PBX
• Where will an IP-PBX be used
• TOIP and IP-PBX
• IP-PBX systems Benefits and Advantages
• The Case of Converged IP-PBX Systems
• The Case of the Client/Server IP-PBX

Day Five:

5.     IP-PBX System Management and Administration

• System Administration
• Administration Sequence
• Performance Management
• System Diagnostics and Maintenance

Who Should Attend

Duration

5 Days