+966 920007771
Behavioral and creativity skills for modern leader
Objectives

 

  • Understand the role of supervisors and managers and the demands it places on you.
  • Study the most current research on leadership dynamics.
  • Develop a 'Management Mindset' as a leader, motivator and communicator.
  • To increase personal and group productivity.
  • Improve your business communication skills.
  • Better control group meetings and team-based projects.
  • Improve your delegation, problem-solving and decision-making skills.
  • Use Performance Appraisals and feedback to keep your staff highly motivated.
  • Adapt your supervisory style to fit any organizational context.
  • Control difficult employees using conflict resolution techniques

Outlines

 

Component One: The Key Roles of Supervisors and Managers

The Role of the Supervisor

  • Moving from "Doing" to "Planning and Supervising"
  • Being responsible for results
  • Acting as a role model
  • Supervisory responsibilities: What does that entail?
  • Myers-Briggs Type Indicator (MBTI) Assessment and Interpretation of your results

Developing a "Management" Mindset

  • Clarifying your authority and limitations
  • Identifying traditional and current supervisory roles
  • The importance of setting the right example
  • Working with older, more experienced workers, former peers
  • Managing a diverse workforce
  • Maintaining work balance

The Thinking and Planning Processes

  • Steps in the planning process
  • Setting goals and objectives
  • Prioritizing the workload
  • Establishing a routine that works for you
  • A few basic tricks for controlling your paperwork
  • Multitasking


Component Two: Effective Leadership and Team Motivation Techniques

The Supervisor as a Leader

  • What is leadership? Can anybody do it? Becoming a role model
  • Competencies of great leaders
  • What does the situation demand and how should you respond?
  • Your leadership style: implications in the workplace
  • Rating your leadership style

The Supervisor and the Team

  • Defining teams in the 21st century
  • Creating a non-threatening environment
  • The four stages of teambuilding
  • Behaviors of successful teams
  • The supervisor's role in building a team
  • Valuing the diversity of the team
  • Building trust, overcoming resistance
  • How personality profiling (MBTI) impacts a team
  • Cautions and considerations
  • Predictions about teams
  • Team frustrations and type dialogue

Motivation Techniques

  • What do we value in work?
  • Fundamental motivational techniques: Telling and asking employees
  • Creating opportunities to achieve
  • Motivating without money
  •  Dealing with morale issues

Component Three: Improving Delegation, Problem-Solving & Decision-Making Skills

Delegating Tasks

  • The benefits and drawbacks of delegating
  • What things should not be delegated to others
  • How to delegate effectively
  • How to be fair when establishing work assignments and targets
  • Proven approaches to getting employee cooperation

The Supervisor and the Problem-Solving Process

  • Developing problem-solving skills
  • Recognizing and identifying the problem at hand
  • Gathering information
  • Generating possible solutions
  • Using problem-solving tools
  • Analyzing options and deciding on a solution
  • Developing criteria
  • Implementing the solution
  • Sharing information
  • Practical problem-solving skills for your team

The Supervisor and the Decision-Making Process

  • What types of decisions do supervisors and administrators face?
  • Ensuring your decisions are adhered to and supported
  • Decision-making tools

Component Four: Employee Conflict Resolution and Performance Evaluation

Managing and Resolving Conflict

  • How to deal with a difficult employee
  • What to do when two employees don't get along
  • Ways to resolve internal squabbles
  • Simple but effective strategies for dealing with complaints
  • A roadmap for resolving an employee grievance

Developing Your People Through Performance Management

  • Developing a Performance Management System
  • How to control tardiness, absenteeism, poor performance
  • The importance of documenting what you do
  • Simple measures for dealing with harassment or discrimination

Performance Appraisals

  • Why do appraisals?
  • What to do before, during and after the appraisal
  • Maintaining exceptional performance
  • Dealing with problem performance
  • Discipline - A step-by-step approach
  • How to "fire" an employee…
  • Common mistakes new supervisors make

Component  Five: Communications Skills Training/Staff Development

Communicating for Results

  • Understanding the implications of your leadership style on your communication process
  • Recognizing the barriers to good communication
  • Developing effective listening skills
  • Steps for becoming a good listener
  • Developing effective questioning and probing techniques
  • Asking questions so you don't get evasive answers
  • Giving and receiving feedback
  • Understanding non-verbal messages: yours and theirs


Communicating Expectations

  • Setting standards and targets
  • What to do when employees complain about too much work
  • Giving feedback to employees
  • The right way to give praise
  • How to criticize without making workers angry
  • Guidelines for effective feedback
  • How to ask for feedback on your own performance

Training Employees

  • How to prepare an employee for training
  • Developing your own training skills
  • Steps to effective training
  • Coaching after the training is done
  •  Anticipating problems

 

Who Should Attend

 

Management

 Managers

 Supervisors

 Human Resources

 Marketing

 Sales

Duration

5 Days

Start Date End Date Country City

Register Now

Please enter full name.
Please enter full name.
Please provide a valid email.
Please enter 10 digit mobile number.