CATEGORY TYPE: Business & Management

COURSE NAME:Dealing with others


This course can be scheduled at your convenience, to request this course please click here


 To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary .



Setting Goals:

           ·          Defining goals setting

           ·          Thought to motivate you to set goals

           ·          Separating real from neurotic goals from ideals to action


Improving and managing a successful relationship with your boss


           ·          Deepen on your understanding of your managers challenges

           ·          Setting a solid foundation in the partnership

           ·          The non-communication manager

           ·          Dealing with difficult personalities

           ·          Manager/Secretarial partnership

           ·          Managing stressful situations –how to stay calm

           ·          Making a decision, does your boss permit you to take initiative?



Developing a productivity working relationship with your boss –how to make a winning team?


           ·          How do you find out about each other's personality traits to ensure a smooth working relationship?

           ·          Generating goodwill getting to trust each other?

           ·          How do you deal with your bosses changing moods?

           ·          Benefits of adapting your style to compliment your bosses style

           ·          Anticipating each other's needs –how to deliver before you are asked?

           ·          What are the main prerequisites for being a winning team?  



           ·          Elements necessary for good communication

           ·          Step to communicate well

           ·          Charting out your personality

           ·          Understanding your strengths and stresses

           ·          To be aware of the communication process in business.

           ·          To use the appropriate communication medium

           ·           To identify the procedures for planning and preparing a successful presentation

           ·           To be aware of the use of visual aids and technology in presenting information

           ·            Communication and gender and age

           ·           Dealing with difficult personalities through the right communication skills.


Managing your time and operations to increase your personal effectiveness


           ·          How to optimize the use of your time?

           ·          To learn the techniques of effective time management

           ·          Planning the first ten minutes

           ·           Avoiding the busy trap


Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done:


           ·          To-do list

           ·          Goal setting

           ·          Value and cost of meeting

           ·          Types of meetings

           ·          Successful meeting leader and participants

           ·          Meeting process

           ·          The manager / secretary meeting the second magic ten minutes

           ·          Learn how to control time during meetings

           ·          Controlling your telephone

           ·          Dissolving time loss causes



Creative thinking & problem solving


           ·          Defining problem solving

           ·          Planning your strategy

           ·          Exploring alternative decision

           ·          Taking real problems and working through them

           ·          Five style for dealing with conflicts

Building your reputation- What makes you a top of the range Executive Secretary:





           ·          Secretaries

           ·          Executive Secretaries

           ·          Senior Secretaries

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company