CATEGORY TYPE: Quality & Auditing

COURSE NAME:Balanced Scorecard - BSC


This course can be scheduled at your convenience, to request this course please click here

At the highest level, the Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the world’s leading businesses. We can conveniently think of BSC as consisting of 10 steps.

  • Clarify the vision.
  • Develop business unit.
  • Eliminate non-strategic investments.
  • Review business unit scorecards.
  • Communicate the Balanced Scorecard.
  • Establish individuals' performance objectives.
  • Updates long range plan.
  • Conduct annual strategy review.
  • 360 degree feedback.
  • Corrective actions



At the end of the Balanced Scorecard training course attendees will be able to:

  • Describe the structure and typical content of a Balanced Business Scorecard.
  • Translate an organization’s strategic themes and objectives into a Balanced Scorecard.
  • Use a Balanced Scorecard in a management-for-results environment.
  • Know how to use the Balanced Scorecard to align operational activity with strategy.
  • Use best practice approaches to overcome obstacles and challenges.
  • Understand the Change Management implications of implementing a Balanced Scorecard.



The structure, process and challenges of building, implementing and using a Balanced Scorecard to improve performance and to put strategy at the centre of key management processes and systems including incentive schemes and resource/budget planning activities.


BSC Introduction

  • Basics of BSC
  • Importance of a BSC
  • Monitoring BSC on real time
  • Importance of a drill-down system
  • Gathering data

BSC Business Objectives

  • Identify major objectives to be achieved


  • The metrics that will be used to measure success of the objectives


  • Specific target values for the measures


  • Projects or programs initiated to achieve the objectives.
  • Closing the issues

BSC Perspectives

  • Financial
  • Customer Satisfaction
  • Internal Processes
  • Growth and Learning
  • Others

BSC Inspiration
Vision and Mission

  • Align Vision and Mission to the activities

Strategy mapping

  • Cause and effect relationship

Identify suitable Metrics
SMART approach

  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Timely


  • Track each metrics objectively
  • Department wise
  • Organizational wise
  • Performance scores
  • Perspectives scores


BSC Case Study

  • Managing BSC
  • Developing initiatives
  • Conclusions and recommendations based on facts
  • Overview of performance trending
  • Performance scores
  • Department Score Dials
  • Department Score Graphs
  • Department Trend Bar
  • Department Trend Lines
  • Department Traffic Lights
  • Department Frequency Charts


BSC Discussion

  • Perspective Score Dials
  • Perspective Score Graphs
  • Perspective Trend Bar
  • Perspective Trend Lines
  • Perspective Traffic Lights
  • Perspective Frequency Charts
  • Time Period Charts
  • Establish performance
  • Interpreting the graphs
  • Interpreting the reports
  • Generating BSC report
  • Presentation to class
  • Discussion
  • Conclusion



All Managerial and Executive levels.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company