CATEGORY TYPE: Quality & Auditing

COURSE NAME:Quality Improvement


This course can be scheduled at your convenience, to request this course please click here


The definition of quality often depends on the stakeholders. Stakeholders are, as the name implies, people with some stake or concern in the process.

In manufacturing, the definition of quality can be fairly straightforward. Products should work as intended with a minimum number of faults or failures. Stakeholders might be:

  • Management, who wants to see improved production numbers with acceptable quality.
  • Union officials, who want the best conditions and highest pay for employees
  • Employees, who want consistent work in a safe environment.
  • Customers/purchasers, who want value for their money.

In service industries, customer satisfaction is often the primary measure

  • This course will empower participants with the knowledge, skills and attitudes required for successfully implementing and customizing a quality process specific to the needs of each organization, for continuously improving the efficiency of any type of work as well as for applying quality technology to improve service in any type of organization.


Day One:


  • Basic quality concepts
  • Quality costs and productivity
  • Variability and random variation
  • Variability and performance
  • Quality measurement


Day Two:


  • Quantitative data analysis
  • Brainstorming
  • Brainwriting
  • Nominal Group Technique
  • Quality Circles


Day Three:


  • Cause-and-Effect Diagrams
  • Affinity Diagram
  • Pareto charts
  • Box Plot
  • Histograms
  • Run charts
  • Scatter Diagrams
  • Why-Why Diagram
  • Decision Matrix
  • Survey Studies


Day Four:


  • Examining relationships
  • Regression analysis
  • Correlations
  • Linear transformations


Day Five:


  • Acceptance sampling
  • Process capability analysis
  • Control charts
  • Forecasting techniques




  • Quality specialists and individuals involved in process improvements.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company