CATEGORY TYPE: Business & Management

COURSE NAME:Leadership and Administrative Creativity


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

 

  • Being an effective leader requires not only terrific technical skills, but also interpersonal and management skills. Learn how to handle all the challenges you face. Discover the realities of your role, and how to understand and utilize your leadership style.
  • Understand your employees' attitudes and abilities, examine how to interact effectively. This course will teach you how to handle all of the challenges you face. Learn the realities of your role and how to understand and utilize your leadership style.
  • Understand your employees' attitudes and abilities, how to give effective feedback, and how to be a coach, how to build and maintain an effective team, and how to motivate.
OBJECTIVES:

 

  • Learn roles of the new manager
  • Discover your role and responsibilities as a supervisor or new manager as it relates to planning, executing, and monitoring your duties
  • Learn how to avoid the number one mistake of new managers-micro management
  • Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
  • Gain an understanding of the communication loop and learn how to avoid obstacles to communication
  • Gain the skills needed to master active listening
  • Learn how to conduct performance reviews and provide effective feedback
OUTLINE:

 

  1. 1.    Roles and Responsibilities of a New Manager:

 

  • Roles and Responsibilities of a New Manager
  • People Management
  • Evolution of Organizations
  • Comparisons of Generational Values
  • The Three Functions of Management
  • Skills Required at Different Levels of Management: KATZ
  • Management Skills

 

  1. 2.     Leadership:

 

  • Leadership
  • Leadership Theories
  • Trait Theory
  • How Do You Rank?
  • Managerial Styles
  • Directive vs. Supportive Behavior
  • The Basic Concept
  • Diagnostic Judgments
  • Superior Leaders
  • Characteristics of Superior Leaders

 

  1. 3.    Interpersonal Communications Skills:

 

  • Communications Model
  • Communication Loop
  • Obstacles to Communication
  • Effective Interpersonal Communication
  • The Interpersonal Gap
  • Intentions
  • Effect
  • Describing vs. Expressing Feelings
  • Two Transformations

 

  1. 4.    Effective Listening:

 

  • Listening with Understanding
  • Listening Questions
  • Active Listening
  • What Is Active Listening?
  • Active Listening Exercise
  • Listening Observer Worksheet
  • Types of Questions

 

  1. 5.    Performance Management:

 

  • What Is Feedback?
  • Feedback Takes Many Forms
  • Effective Feedback
  • Behavior Description
  • Feedback Model
  • Principles of Performance Management
  • Performance Management
  • Performance Reviews
  • The Performance Management Cycle

 

  1. 6.    Motivation:

 

  • What Is Motivation?
  • Popular Theories
  • Maslow's Hierarchy of Needs
  • Herzberg
  • Motivation Cycle
  • Positive Cycle: Negative Cycle
  • Team Performance
  • How to Motivate
  • Motivators
  • Motivation Exercise

 

  1. 7.    Delegation:

 

  • Delegation Process
  • When to Delegate
  • Advantages of Delegation
  • Delegation Dilemma
  • Delegate Menial Tasks
  • Delegating a Challenging Job

 

  1. 8.    Dealing with Conflict:

 

  • Understanding Conflict
  • What Is Conflict?
  • What Conflict Causes
  • Constructive vs. Destructive
  • Dealing with Conflict
  • Methods of Dealing with Conflict
  • Three Types of Anger
  • Three Steps for Dealing with Anger

 

  1. 9.    Dealing with Difficult People:

 

  • Difficult People
  • Cause and Effect
  • Types of Difficult People Delegation Review
WHO SHOULD ATTEND:

 

  • Management
  • Managers
  • Supervisors
  • Human Resources
  • Marketing
  • Sales
DURATION:
    • 5 Day(s)
  •  


    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

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    Ahmed Afifi
    Al-Zamil CoolCare

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    Zaki Ali Aldawood
    Sabic

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    Sabic

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    Wael M. Morsy
    Mobily

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

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    Faisal Mahdi Al-Qahtani
    Sabic

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    Abdul-Moniem Al-Humoud
    Sabic

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    Mohammed Amjad
    Al-Suwadi Services

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    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

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    Saudi Aramco

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    Muthuraman Nachiappan
    Al-Suwadi Services

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    Salam Fakhoury
    Al Khodari Company

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    Mohammed Rashed Afifi
    Al Khodari Company

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    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company