CATEGORY TYPE: Business & Management

COURSE NAME:Managerial & behavioral skills for modern leader


This course can be scheduled at your convenience, to request this course please click here


This course has been designed in a way that can match the demands of managers and secretaries and office co-assistants. It is well known that tasks of office workers at any facility suffer almost double folds as those who do not handle customers.   

          Apart from the legal codes of ethics being applied worldwide, yet particular attention has been applied to organizations dealing with customers based on religious considerations. KSA is applying Islamic rules within the entire components of the service. As per local regulations, patient rights are fully protected and the confidentiality is non-touchable.  



Acquire a clear understanding of the objectives, functions and various forms of business documents used in  the organization so as to improve the skills of allied tasks, namely:

* Verbal and instrumental communication.

* Periodic reporting.

* Interdepartmental correspondences.

* Time management

* Arranging management meetings & conferences.

* Scheduling appointments with management team and visitors.

* Perform all secretarial duties.



Module I: Introduction to Office Management.

  • Concepts of Management.
  • Management Vs. Administration.
  • Managerial Process.
  • Leadership.
  • Privacy & Confidentiality At Office Work.
  • Organizational Loyalty.
  • Job Satisfaction.

Module II: Work Environment:

  • Infrastructure Components.
  • Organization Chart.
  • Job Description, Job Title and Job Tasks.

Module III: Management Of Behavior At Work Environment:

  • Communication Skills.
  • Stress Management.
  • Problem Solving.
  • Decision Making.
  • Team Working.
  • Time management.
  • Body Language.


Module IV: Customer Relations:

  • Customer Satisfaction.
  • Types Of Customers.
  • Handling Aggressive Types Of Customers.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company