CATEGORY TYPE: Business & Management

COURSE NAME:Business Process & Operations Controls


This course can be scheduled at your convenience, to request this course please click here
  • The Business Process & Operations Controls® applications have become a necessity for companies to protect their assets and grow their returns. It has recently been competitively used as a marketing tool, especially in the supporting its financial performance in stock market. Companies that control their business and have robust processes in place to protect their company assets are today's guaranteed blue chips.
  • In today's competitive environment, all companies knows how to generate revenues and manage their earnings, but putting the right process & controls to manage their business is the key to business success, especially in the current global business situation & upcoming economy slow down.
  • This course provides attendees with the appropriate level of understanding of business controls (not only Audits or financial reviews) and how to manage the business processes. It also provides techniques & systems for operation integrity and back-up plans.


Day 1:

Operations Controls & Business integrity

1. Defining Operation controls - why is it important?

2. The Operation Controls framework.

3. Core controls principles & business ethics.

Day 2:

Process alignment & organization structure

1. Organization setup, profiles & authorization levels.

2. Process mapping: workflows & RACI charts concepts.

3. Process documentation: procedures & work instructions

Day 3:

Controls Management systems

1. Elements of Controls Management

2. Checking controls effectiveness - In line controls

3. Risk assessment & Management of change dimensions.

4. Control reviews & reporting.

Day 4:

Crisis management & Business continuity plans

1. Emergency response planning methodology

2. Crisis metrics & identifying risk scenarios

3. Business continuity plans & crisis offer.

4. Desk top exercise for plans testing

Day 5:

Information management & protection.

1. Protection of company information

2. Security measures & asset protection

3. Case study & session closure.

  • Any business functions/departments, all levels from first line supervisor to senior managers.
  • Core business related to operations, logistics &/or manufacturing plants.
  • Employees related to Controls practices, as in Administration, HR, technical, and other support functions including Marketing
  • Also employees involved in business/financial reviews or employees related to internal audits.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company