CATEGORY TYPE: Quality & Auditing

COURSE NAME:Process Mapping


This course can be scheduled at your convenience, to request this course please click here


Operational Process Mapping can be taken as a stand-alone course or as a follow-up to Introduction to Process Mapping.

Thiscourse examines in detail the specific tools, techniques, and methodologies that can be utilized for effective process management.

Process mapping is a collection of tools that looks at the flow of a process and divides that process into its component steps. Each step is categorized (are we adding value or not?) and then measured (can we do this process more efficiently or effectively?).

Process mapping can include many different tools, such as turtle diagrams, value stream maps, sequential process maps, flow charts (time- and decision-based), and critical path-type analysis. The trick is using the correct tool for the particular situation.


This course aims to clarify and define each of these tools and to put them into the correct context. We will also touch on how process mapping should integrate into corporate strategy and why it is key in the implementation of robust quality management systems.



·The definition of process mapping

·The different ways of looking at a process (time sequence-dependant& decision-dependant tools)

·When to use turtle diagrams, value stream mapping, flow charting (time-and decision-based)

·How to use critical path techniques

·How to collect and use data from the mapping process

·How to use mapping for risk analysis

·How to use mapping with effective key performance indicators

·How to reduce non-value add activities

·How to identify process “wastes”

·How to use process mapping to improve the efficiency and effectiveness of existing processes

·How to use process mapping for new processes prior to implementation


All employees, managers, and quality professionals responsible for increasing the effectiveness of their workgroup or organization Suitable for both the public and private sectors

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
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    Ahmed Afifi
    Al-Zamil CoolCare

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    Wael M. Morsy

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

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    Mohammed Amjad
    Al-Suwadi Services

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    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

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    Saudi Aramco

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    Al-Suwadi Services

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    Al Khodari Company

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    Al Khodari Company

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    Al Khodari Company

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    Ibrahim Darwish
    Al Khodari Company