CATEGORY TYPE: Business & Management

COURSE NAME:Integrated Secretarial Skills (time management , setting priorities and dealing with others)


This course can be scheduled at your convenience, to request this course please click here


This distance learning executive secretarial course is designed to develop the skills you need to be a successful executive assistant or secretary.



Management assistants and professional secretaries are struggling with an ever-increasing workload, in jobs considered among the most difficult, both in the private and public sectors. This unique workshop has been specifically designed for those competent workers to obtain current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization. The specific objectives of this unique experience are to help you:


  • Set and negotiate goals and priorities in partnership with your manager(s)
  • Organize your day and manage your time including deadlines, e-mail, voice mail, meetings, drop-in visitors and time-wasters;
  • Validate where your time actually goes (based on facts not perceptions)
  • Prevent crises, manage conflicts, difficult people and awkward situations assertively using Roger Fisher's method
  • Make your manager(s), peers, teammates and staff (if any) more effective; improve your working relationships; assume more leadership and managerial responsibility without the benefit of authority
  • Clarify your role, prevent role conflict, and excel in working with peers, multiple managers and demanding clients
  • Harness the untapped opportunities brought about by the power of new technologies
  • Practice in a friendly atmosphere and seek guidance from the seminar leader
  • Make your job more meaningful, build trust, and take charge of your growth and career plans


  1. 1.     Introduction: Working Together


  • Framework and tools
  • Personal assistance
  • Unique resources for admin. assistants & secretaries
  • Managing conflicts & difficult people.


  1. 2.     Taking Charge without the Benefit of Authority


  • Understanding the importance of your position
  • How to get and apply constructive power and get results without the benefit of authority
  • How to use other instruments of influence and control
  • Demonstration and practice
  • Profession executive assistant: A model of success
  • Managing your boss: How to help building a winning team


  1. 3.     How to Set Goals and Priorities: Goal Maps


  • How to set personal and business goals: practical tests
  • How to validate your objectives and prevent serious errors
  • Practice exercise on validating business and personal goals
  • How to negotiate and resolve goal conflicts
  • How to set and validate priority: Practical in-basket exercise


  1. 4.     Personal Organization - Scheduling Your Day


  • How to assess urgency and set reasonable deadlines
  • Griessman: Know where your time goes
  • How to control your day and focus on high-return tasks
  • How to work in an open-office environment
  • The quiet hour: How to make it happen
  • Time management


  1. 5.     How to Reduce Workload and Work Smarter


  • Working smarter not harder


  • Eight ways to secure greater control over your agenda


  • Four bad drivers to watch
  • High-productivity tools for managers and assistants
  • How  to manage the work stress


  1. 6.     Face-to-Face Meetings and Conference Calls


  • How to define and communicate the purpose, agenda, and setting (time & location) for a meeting
  • Sequencing agenda items: Going beyond priority and urgency to avoid common pitfalls
  • How to set and communicate the ground rules in advance
  • How to run effective meetings, stimulate a dialogue, remain focused and on target, summarize and record progress and conclusions
  • Managing follow-up issues: who does what? When?
  • Who should be informed?
  • Admiral Rickover tips and Harvard tools for flawless management of meetings


  1. 7.     How to Improve E-mail & Other Communication Skills


  • How to prevent verbal and written misunderstandings


  • Set of words to avoid; powerful vocabulary to use


  • How to harness the power of e-mail: 26 practical tips
  • Professional telephone and voicemail techniques (supplementary materials)


  1. 8.     How to Control Major Time-Wasters


  • How to control drop-in visitors and get your work done
  • How to substantially reduce frequent interruptions by superiors and peers


  • Demonstration and practice


  • How to say "No" without offending anyone?
  • Dealing with other major time-wasters


  • Phone calls, paperwork, equipment and working tools


  1. 9.     Managing Conflict, Difficult People and Situations


  • Understanding interpersonal-situation dynamics and the different mindsets, motives and fears of difficult people
  • Managing both aggressive and passive people including bosses, coworkers, and others
  • How to go beyond symptoms to identify the real sources of conflict
  • From conflicting to cooperative relationships: FIRO-B tips on openness, trust and communication
  • Working with a difficult boss: Skills & practical tips; demonstration


10.   Tools for Rapid Internet Search and
           Other Profitable Applications for Admin. Assistants


  • Getting prompt results with the best search engines
  • Mining the Web: Live online demonstration
  • New ways to accelerate composition and validate phrases not found in dictionaries
  • Proven practical tips to avoid wasting time online
  • Teamwork: How to use the Invisible Web to improve performance


  1. 10.  Building the Foundation for Career Excellence


  • Removing barriers to professional growth
  • Most valuable leadership knowledge (not necessarily diplomas) and skills for leaders and assistants
  • Beyond accuracy and speed: Lessons from ex-secretaries


  • Sarina Russo: A role model from the bottom of the heap
  • Carly Fiorina: From typist to President, Hewlett-Packard
  • Robin Eisenbrei: A trailblazer in an industry mostly run by men


  • Maximizing opportunity and visibility


  • Turning your job into a career step


13.   Synthesis & Conclusion


  • How to achieve balance and fully enjoy life
  • Best sources for ongoing improvement




  • All offices managers, Administrators, and Secretaries who have been employed for some time and aware that changes in the administration office work call for more adoptable  and better trained staff.
  • All staff who seeks further works enhancement and career development.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company