CATEGORY TYPE: Business & Management

COURSE NAME:Four roles of leadership


This course can be scheduled at your convenience, to request this course please click here


  • Understand the role of supervisors and managers and the demands it places on you.
  • Study the most current research on leadership dynamics.
  • Develop a 'Management Mindset' as a leader, motivator and communicator.
  • To increase personal and group productivity.
  • Improve your business communication skills.
  • Better control group meetings and team-based projects.
  • Improve your delegation, problem-solving and decision-making skills.
  • Use Performance Appraisals and feedback to keep your staff highly motivated.
  • Adapt your supervisory style to fit any organizational context.
  • Control difficult employees using conflict resolution techniques


Component One: The Key Roles of Supervisors and Managers

The Role of the Supervisor

  • Moving from "Doing" to "Planning and Supervising"
  • Being responsible for results
  • Acting as a role model
  • Supervisory responsibilities: What does that entail?
  • Myers-Briggs Type Indicator (MBTI) Assessment and Interpretation of your results

Developing a "Management" Mindset

  • Clarifying your authority and limitations
  • Identifying traditional and current supervisory roles
  • The importance of setting the right example
  • Working with older, more experienced workers, former peers
  • Managing a diverse workforce
  • Maintaining work balance

The Thinking and Planning Processes

  • Steps in the planning process
  • Setting goals and objectives
  • Prioritizing the workload
  • Establishing a routine that works for you
  • A few basic tricks for controlling your paperwork
  • Multitasking

Component Two: Effective Leadership and Team Motivation Techniques

The Supervisor as a Leader

  • What is leadership? Can anybody do it? Becoming a role model
  • Competencies of great leaders
  • What does the situation demand and how should you respond?
  • Your leadership style: implications in the workplace
  • Rating your leadership style

The Supervisor and the Team

  • Defining teams in the 21st century
  • Creating a non-threatening environment
  • The four stages of teambuilding
  • Behaviors of successful teams
  • The supervisor's role in building a team
  • Valuing the diversity of the team
  • Building trust, overcoming resistance
  • How personality profiling (MBTI) impacts a team
  • Cautions and considerations
  • Predictions about teams
  • Team frustrations and type dialogue

Motivation Techniques

  • What do we value in work?
  • Fundamental motivational techniques: Telling and asking employees
  • Creating opportunities to achieve
  • Motivating without money
  •  Dealing with morale issues

Component Three: Improving Delegation, Problem-Solving & Decision-Making Skills

Delegating Tasks

  • The benefits and drawbacks of delegating
  • What things should not be delegated to others
  • How to delegate effectively
  • How to be fair when establishing work assignments and targets
  • Proven approaches to getting employee cooperation

The Supervisor and the Problem-Solving Process

  • Developing problem-solving skills
  • Recognizing and identifying the problem at hand
  • Gathering information
  • Generating possible solutions
  • Using problem-solving tools
  • Analyzing options and deciding on a solution
  • Developing criteria
  • Implementing the solution
  • Sharing information
  • Practical problem-solving skills for your team

The Supervisor and the Decision-Making Process

  • What types of decisions do supervisors and administrators face?
  • Ensuring your decisions are adhered to and supported
  • Decision-making tools

Component Four: Employee Conflict Resolution and Performance Evaluation

Managing and Resolving Conflict

  • How to deal with a difficult employee
  • What to do when two employees don't get along
  • Ways to resolve internal squabbles
  • Simple but effective strategies for dealing with complaints
  • A roadmap for resolving an employee grievance

Developing Your People Through Performance Management

  • Developing a Performance Management System
  • How to control tardiness, absenteeism, poor performance
  • The importance of documenting what you do
  • Simple measures for dealing with harassment or discrimination

Performance Appraisals

  • Why do appraisals?
  • What to do before, during and after the appraisal
  • Maintaining exceptional performance
  • Dealing with problem performance
  • Discipline - A step-by-step approach
  • How to "fire" an employee…
  • Common mistakes new supervisors make

Component  Five: Communications Skills Training/Staff Development

Communicating for Results

  • Understanding the implications of your leadership style on your communication process
  • Recognizing the barriers to good communication
  • Developing effective listening skills
  • Steps for becoming a good listener
  • Developing effective questioning and probing techniques
  • Asking questions so you don't get evasive answers
  • Giving and receiving feedback
  • Understanding non-verbal messages: yours and theirs

Communicating Expectations

  • Setting standards and targets
  • What to do when employees complain about too much work
  • Giving feedback to employees
  • The right way to give praise
  • How to criticize without making workers angry
  • Guidelines for effective feedback
  • How to ask for feedback on your own performance

Training Employees

  • How to prepare an employee for training
  • Developing your own training skills
  • Steps to effective training
  • Coaching after the training is done
  •  Anticipating problems


  • People holding positions in companies whose job involves leading and managing a group of people towards achieving a set objective.
  •  Managers
  •  Supervisors
  •  Team Leaders
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

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    Wael M. Morsy

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

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    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

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    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company