CATEGORY TYPE: Quality & Auditing

COURSE NAME:Quality Certification For Professional


This course can be scheduled at your convenience, to request this course please click here


The Certified Professionalof Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations-that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

This program focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes exercises which allow attendees to learn how to plan quality into a project and determine key metrics to manage project and process quality.

Achieve a hands-on view of how to implement quality management principles, tools and techniques in projects to create quality outputs, satisfy customer requirements and achieve project success. Learn how to gather metrics, identify customer requirements, prepare a quality management plan, utilize quality tools and techniques to monitor and control the project, and ensure the delivery of quality products and services.



course is designed to ensure that those completing the course will be able to:


Discover the importance of quality in organizations.

Understand the impact of leadership to support quality management systems.

Know the most used quality philosophies and tools to establish priorities within their organizations.

Study international, national and local quality standards, models & awards (ISO, TQM, Malcolm Balding etc.).

Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.



Leadership/Management in Quality Management


§Definition, Similarities, Differences

§Can Leadership be Taught and Developed?

§Role of Leadership in Supporting Quality Management Systems and Managing Change

§Quality Basics and Definitions

§Definition, history and Concept of Quality

§Benefits of Implementing a Quality Model

§House of Quality and Quality Function Deployment (QFD)

§The Kano Model

§Quality Management Functions

§American & Japanese approaches: Deming 14 Points (principals); Juran Trilogy; Crosby Zero Defects

§Quality planning

§Process management

§Quality assurance & control

§Compare it to the goal

§Take action on gaps

§Quality improvement


§ Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company