CATEGORY TYPE: Business & Management

COURSE NAME:Electronic secretarial


This course can be scheduled at your convenience, to request this course please click here


This distance learning Electronic secretarial course is designed to develop the skills you need to be a successful Electronic Admin assistant or secretary.



Management assistants and professional secretaries are struggling with an ever-increasing workload, in jobs considered among the most difficult, both in the private and public sectors. This unique workshop has been specifically designed for those competent workers to obtain current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization. The specific objectives of this unique experience are to help you:


  • Set and negotiate goals and priorities in partnership with your manager(s)
  • Organize your day and manage your time including deadlines, e-mail, voice mail, meetings, drop-in visitors and time-wasters;
  • Validate where your time actually goes (based on facts not perceptions)
  • Prevent crises, manage conflicts, difficult people and awkward situations assertively using Roger Fisher's method
  • Make your manager(s), peers, teammates and staff (if any) more effective; improve your working relationships; assume more leadership and managerial responsibility without the benefit of authority
  • Clarify your role, prevent role conflict, and excel in working with peers, multiple managers and demanding clients
  • Harness the untapped opportunities brought about by the power of new technologies
  • Practice in a friendly atmosphere and seek guidance from the seminar leader
  • Make your job more meaningful, build trust, and take charge of your growth and career plans

Administrative Assistant/Secretary Module 1
Today’s Office Professional - Overview and General Duties

• Professional Traits and Qualities
• Office Settings
• Overview of Operational and Management Functions of a Typical Business
• Daily Duties of the Administrative Assistant/Secretary
• Introduction to Office Equipment, Furniture and Supplies
• Record Keeping and Banking
• Organizing Work and Protecting Its Quality
• Time Management

Administrative Assistant/Secretary Module 2
Today’s Office Professional - Office Communications

• Telecommunications Equipment and Systems
• Managing Incoming and Outgoing Communications
• Arranging and Assisting with Meetings and Conferences
• Making Travel Arrangements

Administrative Assistant/Secretary Module 3
Today’s Office Professional - Office Documents

• Document Related Terminology
• Information Resources
• Overview of the Document Planning and Generation Process
• Business Document Formats and Styles
• Techniques for Generating a First Draft
• Editing Text
• Proofreading
• Taking Dictation
• Quick Review of English Grammar for Administrative Assistants

Administrative Assistant/Secretary Module 4
Today’s Office Professional - Public Relations and Personnel Issues

• Business Ethics
• Supervising Office Employees
• Managing a Payroll
• Quality and Quantity Control
• Stress Management

Administrative Assistant/Secretary Module 5
Microsoft Office System 2010 – Part One

• Microsoft Windows 7
• Using the Start Menu
• Accessing Help and Support
• Working with Files and Folders
• Working with Word
• Creating a Document
• Saving, Printing and Closing a Document
• Navigating and Searching
• Editing and Formatting Text
• Creating Bulleted and Numbered Lists
• Setting and Modifying Tabs
• Page Layout
• Creating, Formatting and Modifying Tables
• Inserting and Formatting Pictures, Shapes and Clip Art
• Backgrounds, Headers and Footers
• Applying References and Hyperlinks
• Advanced Features

Administrative Assistant/Secretary Module 6
Microsoft Office System 2010 – Part Two

• Working in Excel
• Working with an Excel Workbook
• Using Backstage View
• Accessing and Using Excel Templates
• Entering and Editing Data in a Worksheet
• Using Data Types
• Saving the Workbook
• Inserting and Deleting Cells
• Formatting Cells
• Working with Rows and Columns
• Modifying a Worksheet
• Working with Multiple Worksheets
• Finding, Sorting and Filtering Data
• Building Basic Formulas
• Data Functions
• Building, Formatting and Modifying Charts

Administrative Assistant/Secretary Module 7
Microsoft Office System 2010 – Part Three

• Working in Power Point
• Working with an Existing Presentation
• Creating a New Presentation
• Adding, Deleting and Organizing Slides
• Formatting Characters, Paragraphs, Text Boxes and Lists
• Proofing Tools
• Working with Different Themes and Layouts
• Adding Tables, Charts, and SmartArt Graphics to Slides
• Delivering a Presentation
• Working in Outlook
• Creating, Sending and Responding to E-mail Messages
• Formatting and Personalizing Messages
• Working with Attachments
• Working with Outlook Folders
• Modifying Contacts and Contact Groups
• Using Outlook Calendar



  • All offices managers, Administrators, and Secretaries who have been employed for some time and aware that changes in the administration office work call for more adoptable  and better trained staff.
  • All staff who seeks further works enhancement and career development.


    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company