CATEGORY TYPE: Business & Management

COURSE NAME:Developing policies and procedures


This course can be scheduled at your convenience, to request this course please click here

This programme includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The programme gives delegates a framework for developing and documenting operational policies and procedures that apply to a wide range of situations. The programme is experiential in nature, using real life scenarios and case studies. Delegates will be given models and checklists for future use and reference.



  • To identify the necessity for having organizational policies and procedures
  • To understand the differences between policies and procedures
  • To understand the link between an organization's values and its policies and procedures
  • To learn the process of writing effective policies and procedures
  • To examine writing formats and writing styles
  • To practise writing clear, effective policies and procedures
  • To examine the principles behind successful policy and procedure implementation
  • To understand the necessity of regularly updating and revising policies and procedures


  • Defining Policies & Procedures
  • Why Do We Need Them & What Are The Benefits Of Having Them?
  • How Policies & Procedures Flow From An Organization's Basic Values
  • When Do You Need A Policy or Procedure?
  • How Policies & Procedures Relate To Both Internal & External Customers
  • Types Of Policies & Procedures: Board Policies, Management Policies, HR Policies, Etc.,
  • Steps To Create Policies & Procedures Using A Simple ramework
  • Simple Writing Techniques
  • Formats For Policies & Procedures
  • Developing Procedures
    > Reasons For Writing A Procedure
    > Who Should Assist When Writing A Procedure?
    > Benefits Of Writing A Procedure As A Team
    > Using Flow-Charts For Writing Policies & Procedures
    > Testing Policies & Procedures
  • Preparing A Policies & Procedures Manual
    > Physical Design Considerations
    > Introduction Page
    > Table Of Contents
    > Policies & Procedures
    > Optional Sections
  • Implementing Policies & Procedures
    > Notifying Users
    > Achieving Compliance
    > Updates & Changes
  • Policy & Procedure Checklist
  • Transferring Learning To The Workplace

All staff who are responsible for writing policies and procedures, as part of their job, will benefit from this programme. You will learn how to set up the framework and systems necessary to write clear and effective policies and procedures. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident you are producing top quality documents.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company