CATEGORY TYPE: Quality & Auditing

COURSE NAME:Lean principles to healthcare organizations


This course can be scheduled at your convenience, to request this course please click here


This course enables the Participants to:

  1. Understand the definition of Capacity in healthcare
  2. Understand the Lean Philosophy
  3. Understand and apply the Lean Tools in healthcare
  4. To identify the lean role in the development of the organization and elimination of wastes in healthcare
  5. To know the relation between lean & Quality Management


Module 1 – Operations Management and Capacity Planning

  • Determinants of effective capacity
  • Key decisions in capacity planning
  • Determining capacity bottlenecks and required investments
  • Determining Capacity
  • Methods of Work Orders Scheduling
  • Load Leveling

Module 2 – Understanding Lean Management


  • About Lean
  • History behind Lean
  • Toyota Production Systems
  • The Toyota Precepts
  • How does Lean apply to healthcare?
  • The types of wastes in healthcare

Module 3 – Liker's Toyota Way

  • Philosophy
  • Process
  • People and Partners
  • Problem Solving
  • Examples and results from the world’s leading lean hospitals

Module 4 – The TPS House


  • The Goals of TPS
  • The First Pillar: Just In Time ( JIT}
  • The Second Pillar: Jidoka
  • (Error-Free Production}
  • Kaizen (Continuous Improvement}
  • The Foundation of the House
  • Toyota's management system and applications to healthcare


Module 5 – The Five Principles of Lean Business


  • Value - Applying the Kano Model
  • Value Stream – Identifying Wastes
  • Flow – Types of Causes
  • Pull – Simplifying Complexity
  • Seek Perfection – Continuous Improvement
  • Creating better "flow" for patients and processes


This course is important for managers, supervisors, executives and team leaders in all vocational operation areas within the hospital and Quality staff, doctors, nurses and others who are charged with, or, who are interested in implementing improvements to their jobs and job functions.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company