CATEGORY TYPE: Business & Management

COURSE NAME:dealing with the public


This course can be scheduled at your convenience, to request this course please click here

By the end of this Training Workshop, each participant will be able to:

  •  Analyze the basic principles underlying perception and human behavior.
  •  Compare one-way versus two-way communication and analyze the verbal and non-verbal components of the communication process.
  •  Identify their personal listening styles and cite different approaches to improve their listening skills.
  •  Role-play different personality types and identifies effective ways to deal with them.
  •  Apply assertiveness skills in personal and professional situations.


  •  Perception and Human Behavior
  •  The Significance of Perception in human Relationship
  •  The Process of Dealing with Difference
  •  The Process of Verbal Communication
  •  Definitions and barriers
  •  The Power of voice and tone of voice
  •  One-way versus two-way Communication
  •  Asking effective questions
  •  The Importance of Listening
  •  Tips to improve Listening Skills
  •  Self assessment
  •  Non verbal Communication guides
  •  Culture differences
  •  Understanding body-language
  •  Dealing with Different Personalities and Difficult People
  •  Ways to Cultivate Relationship and Resolve Conflict
  •  Basic Assumption about Assertiveness
  •  Assertiveness
  •  What is assertiveness
  •  When to be assertive
  •  How to be assertive
  •  Advantages of being assertive
  •  Difference between assertiveness, aggressive and passive behavior

This program is designed for those who feel that they need to improve their communication skills to be able to communicate more effectively and more easily with the people they deal with at work and outside work.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company