CATEGORY TYPE: Business & Management

COURSE NAME:Creative Methods of Problem Solving and decisions Making


 17-11-2019  21-11-2019  Riyadh/Saudi Arabia Register

When faced with a problem or decision, you need the right answer—and fast. Yet, whether we realize it or not, each of us has thinking biases that can get in the way of identifying the most effective solution. Through our Problem Solving & Decision Making workshop, you’ll learn time-tested, systematic processes to eliminate thinking biases so you can think clearly to arrive at the right answer in any situation.


Skills developed during KT’s Problem Solving & Decision Making workshop enable you to:

  • Conduct root cause analysis (RCA) on complex problems.
  • Make tough decisions aligned with operational priorities.
  • Identify and plan for the resolution high-priority issues.
  • Understand and proactively manage risks and opportunities.
  • Ask the right questions to find hidden insight.
  • Definitions
  • Factors that help effective decision making
  • 6 C’s of decision making
  • Inherent personal traps
  • Conceptual blocks to creativity
  • Types of conceptual blocks
  • Barriers to creativity
  • Three components of creativity
  • Tools for creating new ideas
    • Attribute listing
    • Brainstorming
    • Visioning
  • Tools for defining problems
    • Kipling method
    • Problem statement
    • Challenge method
    • 6 thinking hat 
  • Creating a creative climate
  • Problem solving styles
  • Steps in problem solving
    • Defining the problem
    • Identifying success criteria
    • Understanding the problem environment
    • Generating alternative solutions
    • Analyzing facts, hidden assumptions, and unexpected impacts
    • Selecting the best decision
  • Tips for building up your problem-solving toolbox
  • Tools for understanding complex situations
    • Appreciation
    • Drill-down
    • Cause & effect diagrams
    • System diagrams
    • SWOT analysis
    • Risk analysis



Day Three:

  • Tools for understanding complex situations (Continued)
    • Porter’s five forces
    • Value chain analysis
    • CATWOE
  • Bringing it all together
  • Developing a personal action plan


  • This program is designed for all Team leaders and professionals who wish to improve the accuracy of their conclusions and decisions
  • Individuals who desire to develop critical thinking and problem solving as a core competency
  • Professionals who are looking for a refresher program  on how to analyses problems and develop potential solutions
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company