CATEGORY TYPE: Business & Management

COURSE NAME:Business Center Management


This course can be scheduled at your convenience, to request this course please click here

The Become a More Effective Manager course is designed for people holding managerial and/or supervisory tasks at the business centers.


1. Understanding points of particularity of work place and service:

          This would justify attention paid to behavior of personnel. Ignoring these peculiar criteria might lead to conflicts or mistakes up to mal-practice.


  2. Understanding principles of management:

          The course will help to describe own view of management, values, ethics, and perception, and what you bring to your role as manager and explains the differing approaches to defining management and the standard cycle of the management process. Hence, the expected added value would range from mere understanding of the institutional goals and coping with your goals, up to merging avails.

 3. Defeating stress & avoidance of its drawbacks:

Nowadays, no one is immune against work stress. You will understand origins of stress at work environment and how to abolish, or at least to minimize, the impact of stress. Simple modalities will be postulated to mange stress of work.

4. Understanding principles & ethics of profession:

          In fact, orientation about work ethics is not reserved for managers or secretaries since office work is part of the common pool of facility.

5. Improving communication skills and coping with teams:         Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. Effective communication is the key to get you to where you want to be in your life. Communication is an essential skill for successful business and personal relationships. ‘Man is not an island’ – communication has the power to destroy, or build relationships. Communication has an impact whenever it occurs – we can use communication to influence every interaction in a positive way, by developing the skills needed to communicate effectively.

          The ability to connect and build rapport with other people is a foundation life skill, and should ideally, be actively developed from an early age. It is a learned skill, and can be learned and used at any age.

          Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.

6. Ability to solve problems and take decisions:

          Having problem solving skills will enable you to approach your activities with greater confidence that you have thoroughly considered all approaches and possible problems and solutions. It allows you to interpret your results correctly and support your conclusions with valid arguments.

          Meanwhile, you will learn how to pick one solution where the positive outcome can outweigh possible losses. Avoiding decisions often seems easier. Yet, making your own decisions and accepting the consequences are the only way to stay in control of your time, your success, and your life. 

7. Empowering Supportive Supervision:

          The ability to motivate employees to improve productivity is a crucial supervision skill. While motivation techniques are not difficult to master, they are often neglected.    Trainee will learn building and maintaining morale of applying motivation techniques, and can personally benefit in addition to helping his institution.

8. Refreshing secretarial experience:

          Acquire a clear understanding of the objectives, functions and various forms of business documents used in the organization so as to improve the skills of allied tasks, namely:

* Verbal and instrumental communication.

* Periodic reporting.

* Interdepartmental correspondence s

* Time management

* Arranging management meetings & conferences.

* Scheduling appointments with management team and visitors.

* Perform all secretarial duties.


Module I: Why Business Center?

  • Nature of work at B.C.
  • Arranging of meetings.
  • Secretarial tasks at B.C.
  • Confidentiality and Privacy at B.C.

Module II: Handling VIP’s.

  • Business Ethics.
  • Protocol of addressing VIP’s.
  • Body Language
  • Etiquette and Protocol of work at B.C.

Module III: Profiles of Excellence.

  • Efficiency and Perfection.
  • Attitude and Behavior.

Module IV: Tools to Reduce Mistakes.

  • Communication Skills.
  • Stress Management.
  • Problem Solving.
  • Decision Making.
  • Time Management.

Module V: Secretary Skills.

  • Office Assistant and Allied Jobs.
  • Behavioral Etiquette at Work
  • Meetings & Conferences.
  • Archiving systems.


  • Staff related to Business Center.
  • Clerks and front office staff.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company