CATEGORY TYPE: Business & Management

COURSE NAME:E- government in The Light of TQM


This course can be scheduled at your convenience, to request this course please click here


This course has been designed specifically for the practicing Managers, Engineers, Workers and Co-workers at the industrial facilities to cope with e-government.

It provides an understanding in a modified way that matches industrial facility using study, learning and self-evaluation through in-text exercises and participant inter-communication.



  • Understand total quality concept and techniques for managing, controlling, and improving quality of the industrial activities and services.
  • Gain the information and skills needed to implement total quality practices at work.
  • Learn how to determine the impact of quality on profitability.
  • Adopt TQM as a fundamental practice strategy.
  • Understand the importance of customer-focused TQM.
  • Use QC tools for data collection and analysis, particularly at industry.
  • Implement a business strategy driven by TQM that can facilitate worldwide communication necessary for remote counseling, learning and treatment.
  • Accomplish the cultural transformation necessary for successful implementation of TQ practices.
  • Coping with the new era of ISO standards.
  • Changing organizational culture.  
  • Heightened awareness of client needs.  
  • Improved staff relationships.  
  • Increased morale and commitment.   
  • Adopting a “Problem-solving” mentality.  
  • Overcoming cultural obstacles.


Module I: Introduction to TQM.

  • Definition of  TQM
  • TQM Today
  • Basics of how quality acts on provider-customer axis
  • Concerns of Quality
  • Principles of Quality Management
  • Dimensions of TQM
  • Deming's 14 points
  • Deming Cycle (PDCA)
  • Quality Management in Health Care
  • Putting Customers First
  • What Do Clients Want?
  • Providers as Internal Clients.
  • Importance of TQM in industry.

Module II: Gate to Quality Implementation

  • What we need to implement TQM
  • Step by Step TQM working
  • Critical Issues upon Implementation of TQM
  • TQM in Steel Plants.
  • What obstacles prevent TQM implementation?

Module III: TQM Accreditation in e-government

  • TQM Accreditation of Industrial Plants.
  • Accreditation Process
  • Added value of accreditation.

Module IV: Six Sigma & e-government

  • Definition and history of Six Sigma
  • Benefits of application of Six Sigma.
  • Scope of application of six sigma in e-government.
  • Components that will win upon six sigma application
  • Added value of six sigma application.

Module V: Quality-Based Customer Satisfaction

  • Nature of market.
  • Who is a Customer?    
  • Internal Customer First!
  • Quality-based Job satisfaction
  • Levels satisfaction of customers
  • Patient Satisfaction and the Quality Patient Experience.
  • Principles for Achieving Customer Satisfaction
  • Customer behavior

Module VI: ISO Standards

  • What Is ISO?
  • Structure of the ISO Standard
  • Scope of concern of ISO in e-government.
  • Reasons  why should industrial plant seek ISO Standards
  • ISO requirements
  • Before proceeding for ISO Standards.

Module VII: Quality Assurance & Quality Control

  • Difference Between QA & QC
  • Planning for QA Program

Module VIII: Exercises & Group Discussions.



Small teams of people, who focus on continually improving what they do by tracking their quality and reviewing it. Then problem solving and making changes in how they do their job.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company